Data Privacy

Privacy Data
Protection Policy

A complete description of how TerminalMac Inc. collects, uses, stores, and protects your personal information.

Data Privacy

Privacy Policy

A complete description of how TerminalMac Inc. collects, uses, stores, and protects your personal information.

1Overview

Thank you for choosing TerminalMac. This policy explains how TerminalMac Inc. ("we" or "platform") collects, processes, stores, and protects your personal information. Protecting user privacy is a core principle we uphold. At the same time, to provide you with stable, efficient, and personalized services, we need to reasonably process certain necessary information.

By continuing to access and use the platform after reading this policy, you are deemed to have understood and acknowledged the data practices described herein.

2Data Collection

To deliver a complete and continuously improving service experience, we collect several types of information, primarily including:

2.1 Information You Provide

  • Account Details: Your name, email address, phone number, and password provided during registration.
  • Identity Verification: In cases required by regulations or security verification, we may ask you to provide valid government-issued identification.
  • Payment Information: Card details, billing address, and other payment-related information (typically encrypted and processed through our partner payment providers).
  • Communications: Records of calls, chats, and emails between you and our support team.

2.2 Automatically Generated Data

  • Device & Access Logs: Technical information including your IP address, browser type, OS version, access timestamps, and page visit history.
  • Resource Usage Records: Computing resource data generated during your use of cloud servers (e.g. CPU usage, memory consumption, network traffic), primarily used for billing and service health monitoring.

3Data Use

We use collected information within reasonable scope to ensure normal business operations, primarily for the following purposes:

  • Service Delivery: Processing orders, activating cloud server instances, and managing accounts.
  • Security & Fraud Prevention: Detecting and blocking fraudulent activity and platform abuse (including illegal mining and malicious attacks) to maintain overall platform security.
  • Product Improvement: Analyzing usage patterns to continuously improve infrastructure resource scheduling efficiency and network performance.
  • Legal Compliance: Fulfilling tax reporting, compliance audits, and other legally required obligations.

4Data Disclosure

To ensure normal platform operations, we may disclose certain information to external parties in the following specific circumstances:

  • Third-Party Service Partners: Sharing necessary data with external organizations that assist in platform operations, including payment processors, data center partners, and analytics providers.
  • Internal Group Sharing: Sharing data among TerminalMac affiliated entities to maintain service continuity and consistency across products.
  • Legal Obligations: Providing relevant information in accordance with the law when requested by judicial, administrative, or law enforcement authorities through proper legal procedures.
  • Business Changes: User data may be transferred as part of business assets in the event of a merger, reorganization, spin-off, or asset sale.

5Cookies & Tracking

We use cookies, web beacons, and similar technologies to identify your login state, store personalized preferences, and analyze site traffic. You may control or disable cookies through your browser settings, though this may affect certain platform features.

By continuing to use the platform after reading this notice, you acknowledge and consent to our use of these tracking technologies.

6Security

We implement industry-standard physical security measures, technical safeguards, and internal management policies to protect the integrity and confidentiality of your data (e.g. HTTPS encryption, least-privilege access controls).

The internet inherently carries transmission security risks. We cannot guarantee the absolute security of any data transmission — please be aware of this and assess the associated risks accordingly.

7Your Rights

Subject to applicable laws, you may have the right to access, correct, or request deletion of your personal information. Most actions can be completed directly in your account dashboard. If you encounter issues, please contact us through our official support channels.

Please note that for legal compliance or legitimate business purposes (such as dispute resolution), we may need to retain certain historical data records even after account closure.

8Policy Updates

We reserve the right to update this policy at any time in response to business changes or regulatory requirements. For significant revisions, we will notify you in advance via email or in-platform notifications.

By continuing to access and use our services after a policy update is published, you are deemed to have acknowledged and accepted the revised policy.

9Contact Us

If you have any questions, feedback, or requests regarding this Privacy Policy (including data access, corrections, or deletion requests), please contact us through the following channels:

  • Email: [email protected]
  • Ticket System: Log in to your dashboard and create a privacy-related support ticket online

We commit to providing a written response within 30 business days of receiving your request.